Privacy

Grainwork, Inc. (“Grainwork,” “we,” “us,” or “our”) provides software and related websites, communications, waitlists, beta programs, and product services for cabinet and millwork businesses. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you.

Information we collect

We may collect information you provide directly, including:

• name

• email address

• phone number

• company or shop name

• role or job title

• location

• waitlist, beta, demo, or early-access interest

• comments, replies, questions, support requests, feedback, or other messages you send us

• communication preferences, such as email, release note, marketing, or SMS preferences

If you use the Grainwork product, we may collect account, company, project, customer, room, cabinet, manufacturing, material, workflow, support, file attachment, AI-assistant, billing, subscription, and usage information that you or your organization enter into the service.

We also collect information automatically, such as device and browser information, IP address, pages viewed, referring pages, approximate location derived from IP address, interactions with our website or product, session and product usage events, logs, diagnostics, and similar technical information.

Waitlist and communications

If you join the waitlist, we collect your email address, signup source, and signup time so we can manage early access, send launch or product updates, and understand interest in Grainwork.

If you join the waitlist, create an account, request a demo, contact us, or opt in to product updates, we may send you emails related to Grainwork, including product progress, beta availability, release notes, launch timing, educational content, founder updates, and related information.

You can unsubscribe from marketing emails using the unsubscribe link in the email or by contacting us at compliance@grainwork.io.

SMS/text message communication

If you provide your phone number and consent to receive text messages from Grainwork, we may send SMS messages related to Grainwork updates, waitlist status, beta access, demo scheduling, product announcements, or direct responses to your inquiries.

Message frequency may vary. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchase.

You can opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us at compliance@grainwork.io.

We do not sell, rent, or share mobile phone numbers or SMS opt-in consent information with third parties or affiliates for their own marketing or promotional purposes. We may share limited information with service providers who help us operate messaging, email, customer communication, analytics, security, hosting, or business systems. These providers may only use the information to provide services to Grainwork.

Cookies, analytics, and similar technologies

We use cookies and similar technologies for necessary site functions, authentication, preferences, security, analytics, and product improvement. Where required, non-essential analytics and tracking technologies are controlled through our cookie consent tool.

Our analytics and site-behavior tools may help us understand page views, traffic sources, clicks, scrolling, feature usage, performance, session activity, and product workflows. We use this information to improve Grainwork, debug issues, measure interest, protect our systems, and make the product easier to use.

You can control cookies through your browser settings and, where available, through the cookie settings link or consent banner on our website. Some website or product features may not work properly if cookies are disabled.

Advertising and campaign measurement

We may use advertising, retargeting, or campaign measurement technologies in the future to understand the effectiveness of our marketing and reach people who may be interested in Grainwork. If we use technologies that are considered targeted advertising, “sale,” or “sharing” under applicable privacy laws, we will provide any required consent controls or opt-out choices.

How we use information

We use information to:

• provide, operate, secure, and improve Grainwork

• manage accounts, companies, projects, subscriptions, waitlists, demos, and support requests

• communicate with you about the product, your account, support, security, updates, and administrative matters

• send marketing, release note, launch, and product communications where permitted

• personalize or improve workflows, onboarding, and product experiences

• analyze usage, troubleshoot issues, maintain logs, and improve performance

• prevent abuse, fraud, security incidents, and unauthorized access

• process payments, subscriptions, invoices, taxes, and related business records

• comply with legal, tax, accounting, regulatory, and operational obligations

• enforce our terms, agreements, and policies

AI features

Grainwork may include AI-assisted features that help generate, summarize, classify, answer, or assist with product workflows. Information you submit to AI features, together with related context needed to provide the feature, may be processed by service providers that help us provide those features.

You should not submit sensitive personal information, regulated data, or confidential third-party information to AI features unless your organization has permission to do so and the information is needed for the workflow.

Improving Grainwork and aggregated insights

We study how Grainwork is used to decide what to build, forecast demand for new capabilities, find where the product is slow or confusing, and improve the defaults, suggestions, and starting points we offer. Some features suggest settings or values based on aggregated, de-identified patterns across many customers. These never expose or identify any individual customer's designs, standards, pricing, customers, or business information.

We do not sell, rent, or trade personal information or customer content, and we do not share it for advertising, ad targeting, or third-party marketing purposes.

How we share information

We do not sell personal information.

We may share information with service providers that help us operate Grainwork, including providers for hosting, database, storage, authentication, email delivery, SMS messaging, analytics, customer support, payment processing, security, infrastructure, AI processing, and business operations.

We may also disclose information if we believe disclosure is reasonably necessary to comply with law or legal process, protect Grainwork or others, investigate abuse, fraud, security incidents, or technical issues, enforce our terms or agreements, or complete a business transaction such as a merger, acquisition, financing, reorganization, or asset sale.

Customer data

Grainwork is business software. When a customer organization enters information about its own users, customers, projects, jobs, files, or workflows into Grainwork, that organization is generally responsible for deciding what information is entered and how it is used. If your information was provided to Grainwork by a Grainwork customer, you may need to contact that organization directly to exercise privacy rights.

Support access to your data

Grainwork staff may access a customer organization's workspace to investigate problems, respond to support requests, or repair the Service. That access is time-limited, recorded, shown in the workspace while it is active, and can be ended at any time by an administrator or owner of that organization. Staff access is used only to operate, secure, support, and repair the Service.

Data retention

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the service, maintaining business records, resolving disputes, enforcing agreements, complying with legal obligations, and preserving security.

For example, we may keep waitlist information while Grainwork is managing early access, launch updates, or product availability unless you ask us to delete it and we are not required or permitted to retain it. We may keep certain account, billing, support, security, and operational records longer where needed for legitimate business, legal, tax, accounting, or security reasons.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No system is perfectly secure, and we cannot guarantee absolute security.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of personal information about you. You may also have rights to opt out of certain marketing, targeted advertising, sale, sharing, or profiling activities.

To make a privacy request, contact compliance@grainwork.io. We may need to verify your identity before completing certain requests.

You can unsubscribe from marketing emails using the unsubscribe link in those emails. You can opt out of SMS messages by replying STOP. You can manage non-essential cookie preferences through our cookie consent controls where available.

Children’s privacy

Grainwork is intended for businesses and professional users. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

International processing

We and our service providers may process information in the United States and other countries. These countries may have privacy laws different from where you live.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time as Grainwork develops, as our website or product changes, or as legal requirements change. The updated version will be posted on this page with a new “Last updated” date.

Contact

Questions or requests about this Privacy Policy can be sent to:

Grainwork, Inc.
Email: compliance@grainwork.io

Service providers and subprocessors

We use third-party providers to host, operate, secure, and support Grainwork, including providers for cloud hosting, database and file storage, authentication, email and SMS delivery, payment processing, analytics, error monitoring, address lookup, and AI processing. A current list of these providers, and what each is used for, is available on request at compliance@grainwork.io.

These providers may process personal information only to provide services to Grainwork, and are bound by contractual confidentiality and security obligations. We do not sell personal information and we do not share mobile phone numbers or SMS opt-in consent with third parties for their own marketing.

Exporting and deleting your data

You can export information from Grainwork using the export features in the product. If your subscription ends, you will have thirty (30) days to export your data before we may delete it, subject to routine backup retention and to records we are required or permitted to keep. To request an export or deletion outside of the product, contact compliance@grainwork.io.

Reporting a security concern

If you believe you have found a security vulnerability or a data-handling problem in Grainwork, please report it to compliance@grainwork.io. We will acknowledge your report and work with you to understand and address it. Please do not publicly disclose an issue before we have had a reasonable opportunity to respond.